Privacy Policy

Privacy Policy – Valoura London (valouralondon.com)

Version 0.1 – This page was last updated on 29-09-2025.

We are aware that you place your trust in us, and we see it as our responsibility to protect your privacy. On this page, we explain what information we collect when you use our website, why we collect it, and how it improves your user experience.

This privacy policy applies to the services of Valoura London (valouralondon.com). Please note that Valoura London (valouralondon.com) is not responsible for the privacy policies of other websites or resources. By using this website, you agree to accept this privacy policy.

Valoura London (valouralondon.com) respects the privacy of all users of its website and ensures that any personal information you provide is treated confidentially and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and, where applicable, the California Consumer Privacy Act (CCPA).

1. Information We Collect

We may collect the following categories of personal data:

  • Identity information (e.g., name, email address, phone number)

  • Order details (e.g., shipping address, billing address, payment details)

  • Technical data (e.g., IP address, browser type, device information, cookies)

  • Communication data (e.g., emails, messages, or customer service inquiries)

2. Use of Collected Data

  • To process and deliver your orders

  • To provide customer service and support

  • To send updates about your order or our services (if you consented)

  • To improve our website and services

  • To comply with legal obligations

3. Communication

When you contact us via email or other means, we may store your correspondence to process your inquiry or request.

4. Cookies

Our website uses cookies to improve your browsing experience and analyze website traffic. Cookies are small text files stored on your device. You may refuse cookies in your browser settings, but this may limit certain functionality of the website.

5. Purposes and Legal Grounds

We only process personal data for the purposes described above and on the following legal grounds:

  • Contractual necessity (to fulfill your order)

  • Legitimate interests (e.g., website security, fraud prevention, marketing)

  • Legal obligation (e.g., tax reporting)

  • Consent (for optional activities such as newsletters or marketing emails)

6. Sharing With Third Parties

We do not sell your personal data. Data may be shared with:

  • Service providers (e.g., payment processors, logistics partners)

  • IT service providers hosting our website and systems

  • Authorities, if required by law

All partners are contractually obligated to process your data securely and in compliance with GDPR/CCPA.

7. International Data Transfers

As our logistics and technical operations may involve international partners, your personal data may be transferred outside the European Economic Area (EEA) or the UK. In such cases, we ensure adequate safeguards (such as Standard Contractual Clauses).

8. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law (e.g., tax or accounting obligations).

9. Your Rights (GDPR & CCPA)

As a data subject, you have the following rights:

  • Right of access – to request a copy of the personal data we hold about you

  • Right of rectification – to request correction of inaccurate data

  • Right of erasure – to request deletion of your data ("right to be forgotten")

  • Right to restrict processing – to limit how we use your data

  • Right to data portability – to receive your data in a structured format

  • Right to object – to object to processing based on legitimate interests or marketing

  • Right to withdraw consent – if processing is based on your consent

For California residents (CCPA): You also have the right to know what categories of personal information we collect, the right to opt-out of the sale of personal data (note: we do not sell data), and the right to non-discrimination for exercising your privacy rights.

You may exercise these rights at any time by contacting us at support@valouralondon.com.

10. Security

We take appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

11. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time. We recommend checking this page regularly to stay informed.

12. Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Valoura London
📧 Email: support@valouralondon.com
🌍 Website: valouralondon.com