Terms & Services

TERMS OF SERVICE

General Terms and Conditions of Valoura London.

1. INTRODUCTION

1.1 These General Terms and Conditions apply to the use of our website as well as to the purchase of products offered via our website.

1.2 Definitions and rules of interpretation for these Terms can be found in Section 26.

2. CONSENT

2.1 You represent and warrant that: (a) you are a natural person and at least 18 years old; (b) you are legally capable of entering into a binding contract with us; and (c) you are not prohibited by applicable law or by any other agreement from entering into such a contract.

2.2 We reserve the right to request written confirmation of your capacity to accept these Terms.

2.3 You further represent that: (a) you have not been convicted of computer- or internet-related offences; and (b) you have not previously been denied access to our products or the website.

2.4 We reserve the right, at our sole discretion, to refuse access to our website if we consider it necessary or appropriate.

2.5 By placing an order, you represent and warrant that: (a) you have read these General Terms and Conditions carefully and in full; (b) you are placing your order solely on the basis of these Terms; (c) you accept that any order confirmation is issued exclusively on the basis of these Terms; and (d) you agree to these Terms.

2.6 If you do not accept these Terms, you may not use the website or purchase products.

2.7 You must expressly agree to these Terms in order to: (a) submit information on or via our website; or (b) purchase a product.

2.8 By visiting our website, purchasing products, or agreeing to these Terms: (a) you also accept our Privacy Policy; and (b) you undertake to comply with our Terms of Use (see Section 12).

2.9 We recommend that you save or print a copy of these Terms.

2.10 Without agreeing to these Terms, you may not place orders or submit enquiries to us.

3. PERSONAL USE

You confirm that you will use the website solely for personal, non-commercial purposes and that you purchase products only for yourself as the end consumer, not on behalf of or for third parties.

4. PRICES

4.1 Product prices stated on our website include shipping costs, but do not include taxes, customs duties, government charges, or similar costs (“unpaid and uncollected”).

4.2 Any customs duties, taxes, or other governmental charges, as well as any declarations related to importing the products to the delivery address, are your responsibility and are not included in the product price. For deliveries outside The United Kingdom , additional costs such as customs duties or VAT may apply because the goods are shipped from a country outside The United Kingdom (China). For clarity regarding potential customs costs for specific products, please contact our customer service before placing your order. Customs duties and import charges are not covered by us and are the responsibility of the buyer. Goods are always shipped “unpaid and uncollected.” The buyer is deemed the “importer of record” and is responsible for the proper payment of duties and/or import taxes and for compliance with all applicable laws and regulations of the destination country. Due to differing import regulations, you should inform yourself about any applicable charges for your country before placing an order.

4.3 We make every effort to ensure that all product details, descriptions, and prices on our website are accurate. However, errors may occur. If a pricing error is discovered, we will inform you as soon as possible and give you the option to confirm or cancel the order. If we are unable to reach you or receive no response, the order will be deemed cancelled and you will receive a full refund. If you choose to confirm the order, delivery and billing will proceed as notified via your original payment method.

4.4 We are under no obligation to fulfil an order if the price shown on the website is incorrect (even if you have already received an order confirmation).

4.5 Prices are subject to change. Changes do not affect orders that have already been confirmed.

5. PLACING AN ORDER

5.1 All orders are subject to product availability. If the product is in stock, you will receive an order confirmation. In the event of delivery issues or insufficient stock, we will inform you by email and refund any amount paid if applicable.

5.2 A contract is formed only upon dispatch of our order confirmation and applies solely to the products listed in the confirmation. These General Terms and Conditions form part of the contract and exclude all other terms.

5.3 If your order includes multiple products, delivery may be made in partial shipments.

5.4 We reserve the right to remove products from the website or to amend content without being liable to you or third parties.

5.5 We reserve the right to refuse or cancel an order at any time (including after sending an order confirmation). We accept no liability for refusing or cancelling an order.

5.6 If we cancel your order after payment has been made, we will refund you the full amount.

6. PAYMENT

6.1 You may pay for products using any payment method indicated on our website.

6.2 Orders may be paid in full or in part using a discount voucher issued by us. Promotional vouchers can be redeemed online at checkout only.

6.3 We may use payment service providers to process payments. You agree that we may share your documents and information, including personal data, with these providers.

6.4 We are not a regulated payment or financial services provider and are not liable for failed payments or issues caused by payment service providers.

6.5 You are responsible for providing complete and accurate information during the payment process. All payments must be made using your own funds. By placing an order, you confirm that: (a) the payment method used belongs to you; (b) you are the lawful holder of any voucher used; and (c) you have sufficient funds or credit to pay for the order.

6.6 We are not liable for unauthorised use of your credit, debit, or prepaid card by third parties, even if the card has been reported stolen. We reserve the right to notify the relevant authorities in cases of fraudulent payments or illegal activities.

6.7 You undertake (a) not to cancel or attempt to cancel any payment for products; and (b) not to initiate any chargebacks.

6.8 You fully indemnify us against all chargebacks or cancellations and any resulting losses, costs, liabilities, or expenses.

7. DELIVERY

7.1 We undertake to deliver your order to the delivery address you provide during the order process.

7.2 After receipt of payment, we will inform you of an estimated delivery date.

7.3 If we are likely unable to meet the estimated delivery date, we will notify you. However, we accept no liability for any losses, costs, or damages arising from such delays.

7.4 In certain cases, deliveries to specific locations may not be possible. In such cases, we will inform you and either issue a refund or arrange delivery to an alternative address of your choice.

7.5 Delivery is deemed completed once the products have been delivered to the specified delivery address.

7.6 You are responsible for: (a) accepting the products upon delivery and checking for visible damage; (b) contacting our customer service in case of problems; (c) providing the correct delivery address and ensuring that you or another person can accept the delivery; and (d) any additional costs arising from unsuccessful delivery attempts.

7.7 If you do not receive the products within a reasonable time after the stated delivery date, please inform our customer service immediately.


8. RISK AND OWNERSHIP

8.1 The risk of loss or damage to the products passes to you upon delivery.

8.2 Ownership of the products passes to you upon delivery and full payment.

9. CANCELLATION AND RETURNS

9.1 You have the right to cancel an order or return products in accordance with our Return Policy.

9.2 Returns are possible within the period specified by us after receipt of the goods. For more information, please refer to our Return Policy.

9.3 We reserve the right to refuse or cancel a return if you do not comply with our policy.

9.4 If you return a defective product, we reserve the right to inspect and verify the defect before offering a refund or replacement.

9.5 In the event of cancellation or return of correctly delivered products, you are responsible for the return shipping costs and the risk during transport.

9.6 For approved returns, we will refund the full amount of the returned products, including the original shipping costs. Any additional costs as well as return shipping costs will not be refunded.

9.7 Refunds will generally be issued using the same payment method that was used for the original order.

10. COMPLAINTS AND DISPUTES

10.1 Complaints regarding products or delivery must be reported to us immediately.

10.2 We make every effort to resolve all complaints fairly, but accept no liability for damages arising from delayed notification.

10.3 Disputes arising from these Terms or from the use of the website are subject to the applicable laws and judicial procedures of your country of residence.

11. LIMITATION OF LIABILITY

11.1 We shall not be liable for loss of profits, data loss, loss of use, or other indirect or consequential damages, unless caused by intent or gross negligence on our part.

11.2 In any case, our liability is limited to the amount you paid for the relevant order.

11.3 Nothing in these Terms excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) obligations that cannot be excluded by law.

12. USE OF THE WEBSITE

12.1 You may only use the website in accordance with these Terms and our Acceptable Use Policy.

12.2 You are prohibited from using software or other means to damage, disrupt, or alter the website.

12.3 You may not collect information from the website or from other users without their express consent.

12.4 We reserve the right to terminate or restrict your access to the website if we believe you have violated these Terms or our Acceptable Use Policy.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the website and the products belong to us or our licensors.

13.2 You may not use any intellectual property rights belonging to us or our licensors without our prior written consent.

14. CHANGES TO THE TERMS AND CONDITIONS

14.1 We reserve the right to amend these Terms and Conditions at any time.

14.2 Changes will be communicated via the website or in any other manner we deem appropriate.

14.3 Continued use of the website following changes constitutes acceptance of the revised Terms.

15. ASSIGNMENT

15.1 We may assign our rights and obligations under these Terms to third parties without your consent.

15.2 You may only assign your rights or obligations under these Terms with our prior written consent.


16. SEVERABILITY

16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain unaffected and in full force and effect.

17. NO WAIVER OF RIGHTS

17.1 Failure by us to exercise any rights or remedies shall not constitute a waiver of those rights or remedies.

19. LANGUAGE

19.1 These Terms and Conditions are written in English. In the event of any inconsistency between the English version and translations into other languages, the English version shall prevail.

20. GOVERNING LAW AND JURISDICTION

20.1 These Terms and Conditions are governed by and shall be construed in accordance with the laws of the Netherlands.

20.2 Disputes relating to these Terms shall be subject to the jurisdiction of the courts of the Netherlands.

21. CONTACT INFORMATION

21.1 If you have any questions or comments regarding these Terms and Conditions, you can reach us via the contact details provided on our website.

22. PRIVACY

22.1 Our Privacy Policy is an integral part of these Terms and Conditions and governs your visit to and use of our website.

22.2 We use cookies on our website, including to determine how our customers prefer to use the website. By accepting these Terms, you consent to the use of cookies. For more details, please refer to our Privacy Policy.

22.3 If you provide us with personal data, we will process it in accordance with your instructions and take appropriate security measures to protect it from unauthorized or unlawful use, loss, destruction, or accidental damage.

22.4 Unless expressly agreed otherwise, information and documents created in connection with the sale of our products may be shared in electronic form with and accessed by our employees, agents, consultants, or representatives.

23. VIRUSES

23.1 We do not guarantee that our website will be secure or free from errors or viruses.

23.2 You are responsible for configuring your IT systems, software, and platforms to access our website. You must use your own antivirus software.

23.3 You must not misuse the website by knowingly introducing viruses, trojans, worms, logic bombs, or other harmful or technologically dangerous material.

23.4 You must not attempt to gain unauthorized access to our website, the server on which it is stored, or any servers, computers, or databases connected to our website.

23.5 You must not attack our website via a denial-of-service attack or a distributed denial-of-service attack.

23.6 If we believe that you have breached any provision of this Section 23, your right to use the website will cease immediately. We may report such breaches to the relevant authorities and will do so where required by applicable law.

24. LIABILITY

24.1 Subject to Section 24.13, we exclude all liability to the fullest extent permitted by law and accept no responsibility for any losses suffered by you or third parties arising from:
(a) third-party content or user-generated content;
(b) our own content, including its accuracy, completeness, or timeliness;
(c) the products, including their quality, images, descriptions, or specifications, conformity with descriptions, or fitness for a particular purpose;
(d) reliance on information contained in these Terms or on our website, or on any functions offered therein;
(e) the unavailability of the website, or where access is interrupted, partial, or faulty; and
(f) delays or failures in performance caused by circumstances beyond our reasonable control, including telecommunications outages, power failures, terrorism, strikes, adverse weather, computer issues, supply chain disruptions, labour disputes, or staff shortages due to illness or injury. In such cases, the performance period shall be extended accordingly.

24.2 We are not liable for lost profits, business losses, loss of customers, savings, or benefits, or for indirect, special, or consequential damages, whether foreseeable or not, even if you were advised of the possibility of such losses.

24.3 Our direct or indirect liability under these Terms (including in relation to product purchases) is limited to USD 1,000 or five times the price you paid for the product concerned — whichever is lower. Any outstanding amounts you owe us will be deducted.

24.4 All claims must be brought within one year of the incident or omission giving rise to the loss or cost.

24.5 To the extent not prohibited by law, no personal liability may be asserted against our employees, agents, consultants, or other persons involved.

24.6 All express or implied representations, warranties, or obligations are excluded to the fullest extent permitted by law.

24.7 A claim against us may only be made in respect of a single incident or omission. Multiple similar or connected events will be treated as one incident.

24.8 The liability limitations in this Section 24 also apply to our joint liability with third parties. Liability for the same loss can only be incurred once.

24.9 In cases of joint liability, we are only responsible for the portion of liability attributable to our fault.

24.10 Our liability shall be reduced by the share a third party would have borne had you or we pursued a claim against that third party.

24.11 In assessing the liability of third parties, it will be disregarded whether you are legally prevented from bringing claims against them (e.g. due to limitation periods, insolvency, or dissolution).

24.12 These exclusions of liability do not apply to: (a) death or personal injury caused by our negligence; (b) fraud or gross negligence; (c) liabilities that cannot be excluded by law; and (d) in all other cases, our liability is limited to the minimum extent required by law.

24.13 These provisions are intended as an exhaustive list of the remedies available against a party in connection with these Terms.

25. INDEMNITY

25.1 Upon request, you agree to fully indemnify us against all claims, costs, and losses incurred by us arising from: (a) a material breach of these Terms; (b) fraud, negligence, or misconduct by you; or (c) your use of our website.

25.2 We are entitled to charge you for all reasonable costs associated with an indemnity claim, payable upon request.

26. FORCE MAJEURE

26.1 If a force majeure event lasts longer than one week, we are entitled to amend or terminate these Terms.

26.2 All disputes or claims (including non-contractual disputes) arising out of or in connection with these Terms shall be settled by arbitration in The Netherlands. The arbitration shall be conducted in accordance with the arbitration rules in effect at the time of filing. The seat of arbitration shall be the Netherlands, the language shall be Dutch, and a sole arbitrator shall be appointed. The governing law shall be that of the Netherlands.

27. COMPANY INFORMATION

Company Name: KVBEcom
Contact Person: Koen Verbiest
Customer Service Email: contact@valouralondon.com
Address: De Hoogt 18, Wouw 4724DD, The Netherlands
KVK Number: 97614084
VAT Number: NL005278503B72

28. INTERPRETATION

28.1 Terms such as "contract," "customer," "delivery address," etc. refer to the definitions provided in Section 28 of the English original version. These terms apply accordingly in the German translation.

29. RETURNS FOR SALE ITEMS

At ValouraLondon, we aim to offer high-quality products at fair prices. A special return policy applies to sale items:

No returns for discounted items: Products purchased in a sale or promotion are excluded from returns.

30. THE OFFER

If an offer is time-limited or subject to conditions, this will be clearly stated in the offer. Offers are non-binding. The provider may amend or adapt the offer at any time. Product images and descriptions are for guidance only, and colour variations may occur and do not constitute a defect.