Shipping Policy

Last updated: January 1, 2025

PROCESSING TIME

We require 1 to 4 business days to process your order.

ORDER CONFIRMATION & TRACKING

Once your order has been shipped, you will receive a confirmation email containing your tracking number.
The tracking system will be activated within 72 hours, after which you can follow your order on our “Track Your Order” page.

RETURNS & REFUNDS

For detailed information, please visit our Returns & Refunds page.

DAMAGED OR DEFECTIVE PRODUCTS

If your product arrives damaged or defective, we will send you a replacement free of charge.
Please contact us at contact@valouralondon.com so we can resolve the issue promptly.

LOST PACKAGE

If your package is lost during shipping, we will provide a free replacement.
Please contact us at contact@valouralondon.com to arrange this.

SHIPPING

Once your order has been processed, delivery takes 7 to 12 business days.
You can track the progress of your shipment on our website through our Track & Trace service.

SHIPPING COSTS & DELIVERY TIME

The total delivery time is typically 7 to 12 business days.
We offer free worldwide shipping on all orders.

PAYMENT FOR YOUR ORDER

We offer several secure payment methods for your order.
All payment options at Valoura London are SSL-encrypted to ensure a safe and reliable checkout experience.
For more details, please visit the Payment Methods section.

ACCEPTED PAYMENT METHODS

• Klarna

• VISA

• Mastercard

• Maestro

• American Express